Customer Service Representative - NH Lakes Region


Duties and Responsibilities:


  • Represent TPW in all interactions with homeowners, guests, renters, and vendors in a friendly, courteous, and professional manner
  •  Assist homeowners, guests and renters with any homeowners issues
  • Answer and direct the resolution of service calls by providing the appropriate service provider information and/or in-house service assistance
  • Track the issuance of unit entry keys for both owners and their authorized service providers
  • Assist with issuing and maintaining credentials associated with the operation of the community (ie, parking passes)
  • Dispatch in-house maintenance personnel as well as vendors through the proper use of work orders
  • Keep accurate and updated records which provide the framework for the management of the community
  • Supervise the daily activities of common area buildings including opening and closing of buildings
  • Make regular tours of the communities to inspect common areas for any maintenance items that require attention and create work orders to effect resolution



  •  Organizational and record-keeping skills
  •  Ability to handle multi-tasks accurately
  •  Possess a courteous and friendly professional manner
  •  High School Diploma or G.E.D.
  •  Associates Degree or 2 years business experience preferred
  •  General computer experience necessary
  •  General proficiency in Microsoft Word and Excel